LoopUp SIP Trunking

This guide connects a LoopUp SIP trunk to Live Hub. Complete the following steps:

1. Configure the SIP trunk in the LoopUp Admin Portal.
2. Assign numbers in the LoopUp Admin Portal.
3. Create a SIP connection in Live Hub.
4. Update the LoopUp SIP trunk with the SIP connection FQDN.

Configure the SIP trunk in the LoopUp Admin Portal

To configure the SIP trunk in the LoopUp Admin Portal:

1. Log in to the LoopUp Admin Portal.

2. Go to 'SIP Trunks', and then click Create New SIP Trunk.

3. Enter the following information in the form that appears:

   1. Name — the display name for the SIP trunk.
   2. Description — an optional description.
   3. Region — the region within the LoopUp platform that terminates the customer's SIP trunk (AMER, APAC, EMEA).
   4. Distribution — the call distribution policy across multiple endpoints. If you configure a single endpoint, the value does not matter.
   5. Channel limit — the number of channels. The maximum is 100 by default, but it can be increased.
   6. Protocol — the transport protocol that all endpoints use. Set it to TLS, so that both signaling and media streams are encrypted.
   7. Primary endpoint — enter a placeholder FQDN, for example dummy.livehub.audiocodes.io. You update this value after you create the SIP connection in Live Hub.
   8. Secondary endpoint — leave blank.

4. Click Create.

   The SIP trunk is created and its connection information appears. Note this information: you need it when you configure the SIP connection in Live Hub, as described in the next section.

   You can review the connection information by clicking the SIP trunk, and then the configuration information icon.

Assign numbers in the LoopUp Admin Portal

To assign numbers to the new SIP trunk in the LoopUp Admin Portal:

1. Hover over the new SIP trunk entry. An Assign Numbers link appears.
2. Click Assign Numbers. The Number Management page appears.
3. On the Number Management page, select the number from the list, and then double-click it. You are asked to select the 'Destination'. Select the new SIP trunk, and then confirm the assignment.

Create a SIP connection in Live Hub

Complete the previous steps first. You need the connectivity details of your LoopUp SIP trunk.

To create the SIP connection in the Live Hub portal that represents your LoopUp SIP trunk:

1. Log in to Live Hub.

2. In the Navigation pane, select SIP connections, and then click Add new SIP connection.

3. Select the General tab:

   1. Under General:

      • In the 'Name' field, enter a unique SIP connection name (for example, LoopUp).
      • From the 'Provider type' drop-down list, select SIP Trunk.
      • From the 'Provider' drop-down list, select LoopUp SIP Trunk.

   2. Under Security:

      • From the 'Encryption' drop-down list, make sure that Enabled is selected.

4. Select the Incoming tab:

   1. Under Authentication, make sure that the 'Source IP address' and 'Dialed Numbers' check boxes are selected.
   2. Under Dialed Numbers, click Add, and then add the numbers assigned to your LoopUp SIP trunk.

5. Select the Outgoing tab:

   1. Under Outgoing:

      • In the 'SIP server hostname' field, enter the {registrar} shown on your LoopUp Admin Portal configuration screen.

   2. Under Addresses:

      • Edit the pre-configured entries to match the connection information of your LoopUp SIP trunk.

6. Click Create.

Update the LoopUp SIP trunk with the SIP connection FQDN

Live Hub assigns a unique FQDN to the SIP connection that you created in the previous step. As the last step, configure that FQDN in your LoopUp SIP trunk as the Primary endpoint.

To configure the Live Hub FQDN as the LoopUp primary endpoint:

1. In Live Hub, select your SIP connection, select the Info tab, and then copy the 'SIP connection FQDN' value that appears.
2. In the LoopUp Admin Portal, locate your SIP trunk, click Edit, and then set its Primary endpoint to the Live Hub 'SIP connection FQDN' value.